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Installing Agent

This is complicated

If you are a computer novice, you may wish to have a knowledgeable friend help you with the Agent installation process, since several steps are involved.

How to install Agent

Using your Windows Explorer, run each of the three
downloaded EXE files in turn by double-clicking on it. The order does not especially matter, but this definitely works: Agent (MSagent.exe), then the Command and Control (actcnc.exe), and then the Text-to-Speech (cgram.exe). Each installation program will install a set of other files.

After installation

After installation is successful and the program works as expected, we suggest you make a backup of the three downloaded EXEs just in case you need to do a reinstall. After backing them up, you can delete the downloaded EXEs from your drive.

You may need to have Internet Explorer installed first

If you install Microsoft Agent without having Microsoft Internet Explorer 3.02 or later installed, you may get an error during installation of Agent. If so, you need to install Microsoft Internet Explorer and then install Agent again. This is likely only to be a problem when installing onto older Windows 95 systems. You do not need to use Internet Explorer with Agent, it is just that the Agent installation seems to require an OLE registration component that comes with Internet Explorer.

Getting help

There is much information on the Microsoft web site about troubleshooting Agent and its installation. If you have a problem installing or using Agent, you may find useful information there for resolving the issue. Links to what we consider the most relevant of such information may be found at


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Updated: March 10, 1999. Questions/comments on site to
Copyright © 1998, 1999 Paul D. Fernhout & Cynthia F. Kurtz.